Job Description
Join our award-winning team as a Remote Customer Service Representative! We're seeking dynamic professionals to deliver exceptional support experiences from the comfort of your home office. Enjoy flexible scheduling, comprehensive training, and career growth opportunities while serving clients across Atlanta and Illinois. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for quality and response times
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent (college degree preferred)
- Proficiency with CRM software and MS Office Suite
- Excellent verbal/written communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and conflict resolution abilities