Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking passionate professionals to deliver exceptional support experiences from home. Enjoy flexible hours, comprehensive benefits, and career growth opportunities while serving diverse clients across Baltimore, MD and California. If you're a natural problem-solver with excellent communication skills, this is your chance to thrive in a dynamic virtual environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with cross-functional teams to address complex customer issues
- Meet/exceed performance metrics including CSAT and resolution times
- Continuously update knowledge base and product expertise
- Identify upsell opportunities through needs-based conversations
- Participate in ongoing training and quality assurance reviews
Qualifications
- 2+ years in customer service or related support role
- Proficiency with CRM systems (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- High-speed home internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Experience in retail, tech, or healthcare support (preferred)
- Relevant certification (e.g., CPHR, CCXP) a plus