Job Description
Are you a people person looking for a rewarding career? We are looking for a dedicated Customer Service Representative to join our remote team in Baltimore, MD!
At Apex Support Solutions, we believe in investing in our people. That's why we offer comprehensive paid training to ensure you have the skills and confidence to succeed. If you are looking for a stable, high-growth opportunity where your voice matters, apply today.
Why Join Us?
- Remote Work Flexibility: Work from the comfort of your home in Baltimore.
- Paid Training: Get paid while you learn the ropes.
- Competitive Pay: $18k - $45k annual salary depending on experience.
- Benefits Package: Health, dental, and vision insurance available after 90 days.
Don't let another day go by without taking control of your career. We are ready to welcome you to the team.
Responsibilities
- Handle Inquiries: Respond to customer questions via phone, email, and live chat with a focus on resolution and satisfaction.
- Resolve Issues: Troubleshoot problems and provide accurate information regarding products and services.
- Document Interactions: Maintain detailed and accurate records of all customer interactions and transactions in our CRM system.
- Process Orders: Accurately enter and verify customer orders, returns, and exchanges.
- Upsell & Cross-sell: Identify opportunities to recommend additional products or services that meet the customer's needs.
- Stay Updated: Keep abreast of product knowledge, policies, and procedures to provide high-quality support.
Qualifications
- Education: High School Diploma or GED required.
- Communication: Excellent verbal and written communication skills.
- Technical Skills: Proficiency with computers and basic software (Microsoft Office Suite).
- Internet: Stable, high-speed internet connection is mandatory.
- Experience: Previous customer service experience is a plus, but not required for candidates willing to learn.
- Availability: Must be available to work flexible hours, including weekends and holidays.