Job Description
Join Boston's premier customer service team and launch your remote career with Boston Connect Solutions! We're seeking passionate individuals to deliver exceptional support from the comfort of their home office. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while representing iconic Boston-based brands. Our supportive team culture and cutting-edge technology ensure you'll thrive while making a real impact on customer satisfaction.
What We Offer:
- Full-time remote position with $18-$25/hour + performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company match
- Paid training and career development opportunities
- Home office equipment stipend
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions in CRM systems with precision
- Meet/exceed KPIs including CSAT and average handle time
- Collaborate with team members to ensure consistent service delivery
- Identify process improvement opportunities
- Participate in ongoing product training
- Maintain confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Ability to work independently in remote environment
- Proficiency with CRM software and multitasking
- Reliable high-speed internet and quiet workspace
- Flexibility to work evenings/weekends as needed
- Authorized to work in the US