Job Description
Join our award-winning customer service team as a Remote Customer Service Representative in Charlotte, NC! We're seeking passionate individuals to deliver exceptional support to local clients while working from home. This immediate-start opportunity offers a competitive salary, flexible scheduling, and comprehensive training. Be part of a company that values your growth and provides the tools for success in a dynamic virtual environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using internal CRM systems
- Collaborate with local Charlotte-area clients to understand and address specific needs
- Document interactions accurately and maintain detailed customer records
- Meet performance metrics for resolution time and customer satisfaction
- Escalate complex issues to senior support specialists when necessary
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a remote or hybrid setting
- Excellent verbal and written communication skills with neutral accent
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Reliable high-speed internet and quiet home office space
- Ability to work flexible hours including evenings and weekends
- Strong problem-solving abilities and attention to detail
- Must reside in Charlotte, NC or Virginia area for local client alignment