Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking dynamic professionals in Charlotte, NC or Virginia to deliver exceptional support experiences from home. This immediate-start opportunity offers flexible scheduling, competitive benefits, and career growth within a rapidly expanding tech company. You'll be the first point of contact for our valued clients, resolving inquiries with empathy and efficiency while representing our industry-leading brand.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues while maintaining ownership
- Participate in weekly training sessions to enhance product knowledge and soft skills
- Meet/exceed performance targets including average handle time and first-contact resolution
- Proactively identify opportunities to improve customer experience and workflow efficiency
Qualifications
- Minimum 1 year customer service experience in B2B or B2C environments
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- High-speed home internet (minimum 25 Mbps) and quiet workspace
- Ability to work flexible shifts including evenings/weekends as needed
- Strong problem-solving abilities and emotional intelligence
- Valid US work authorization and reliable transportation for occasional in-person meetings