Job Description
Join GlobalConnect Solutions as a Remote Customer Service Representative and become a vital part of our award-winning support team! We're seeking dedicated professionals to deliver exceptional service to clients across Chicago, IL and California. Enjoy the flexibility of remote work while supporting diverse industries with our cutting-edge CRM platform. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment. If you're passionate about problem-solving and customer advocacy, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product issues using Salesforce and Zendesk
- Document interactions accurately in CRM systems while maintaining quality metrics
- Collaborate with cross-functional teams to address escalated concerns
- Proactively identify upsell opportunities to enhance customer retention
- Participate in weekly training sessions to refine product knowledge
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM tools (Salesforce, Zendesk) and Microsoft Office
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- High-speed internet connection and quiet home office setup
- Ability to work flexible hours including evenings/weekends
- Valid work authorization for US employment