Job Description
Join our award-winning customer experience team in Louisville! We're seeking passionate individuals to deliver exceptional service through phone, email, and chat channels. No experience required—comprehensive paid training provided to launch your career in customer support. Enjoy competitive benefits, career advancement opportunities, and a collaborative workplace culture.
Why Work With Us?
- Industry-leading paid training program
- Clear career growth path to team leadership
- Comprehensive health/dental/vision benefits
- Tuition reimbursement for professional development
- Modern downtown office with flexible scheduling
Responsibilities
- Resolve customer inquiries via phone, email, and digital channels
- Document interactions in CRM system with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify process improvement opportunities
- Maintain product knowledge through continuous learning
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Empathetic problem-solving approach
- Reliable transportation to downtown office
- Ability to work flexible shifts (including weekends)
- Passion for continuous learning and improvement
- Basic typing proficiency (40+ WPM)