Job Description
Join our award-winning team as a Remote Customer Service Representative and transform your career with paid training! We're seeking passionate professionals in Cleveland, OH and Florida to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. No experience required – we provide all the training you need to succeed in this dynamic role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy
- Update customer records in CRM systems with accuracy
- Collaborate with team members to resolve escalated cases
- Maintain performance metrics including quality scores and response times
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (new grads welcome with training)
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Quiet home office with reliable high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and commitment to excellence
- Valid U.S. work authorization