Job Description
Join a Dynamic Team in Columbus, OH!
Apex Support Solutions is looking for a dedicated Remote Customer Service Representative to join our expanding team. If you are passionate about problem-solving and providing exceptional support from the comfort of your home, we want to hear from you.
Why Choose Us?
- 100% Remote Work: Enjoy the flexibility of working from home with a reliable internet connection.
- Competitive Pay: Earn between $18.00 - $22.00 per hour based on experience.
- Comprehensive Benefits: Health, dental, and vision insurance available after 60 days.
- Professional Development: Ongoing training and clear pathways for career advancement.
We are committed to diversity and inclusion and encourage candidates from all backgrounds to apply.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution.
- Accurately document customer interactions and issue resolutions in our CRM database.
- Research and troubleshoot customer issues to provide accurate technical and account-based solutions.
- Escalate complex or unresolved issues to the appropriate department while ensuring the customer is kept informed.
- Build rapport with customers to ensure high satisfaction and loyalty.
- Maintain a quiet, professional home office environment during scheduled shifts.
- Adhere to all company policies, call scripts, and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Minimum of 1-2 years of experience in a customer service or call center environment.
- Excellent verbal communication skills with a clear and professional speaking voice.
- Strong computer proficiency, including typing speed (35+ wpm) and familiarity with CRM software (e.g., Salesforce, Zendesk).
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work flexible shifts, including evenings, weekends, and holidays as needed.