Job Description
Welcome to Apex Support Solutions, a leading provider of remote customer experience services. We are currently expanding our team and seeking dedicated individuals to join us as Customer Service Representatives.
This is a fantastic opportunity for those looking for local customer service jobs in Boston, MA or the surrounding areas, but with the flexibility of a work from home arrangement. We value passion and attitude over experience, offering comprehensive training to help you succeed.
Why You Should Apply
- Flexible Work From Home schedule.
- Competitive hourly pay with performance-based incentives.
- On-the-job training with no prior experience required.
- Supportive team culture based in the New York region.
Responsibilities
- Handle inbound and outbound customer calls and emails with a focus on quality and speed.
- Resolve customer inquiries, complaints, and issues professionally and efficiently.
- Process orders, returns, and exchanges accurately using our internal systems.
- Document all customer interactions in the CRM database.
- Provide product information and recommendations to enhance customer satisfaction.
- Collaborate with the team to meet daily and weekly performance targets.
- Stay updated on company policies and product knowledge.
Qualifications
- High school diploma or GED is required.
- Must reside within the United States (specifically Boston, MA or New York, NY areas).
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal communication skills and a professional telephone manner.
- Basic computer literacy (MS Office, email, web browsers).
- Ability to multitask and remain calm under pressure.
- Must be available to work flexible shifts, including evenings and weekends.