Job Description
Join Elite Support Solutions as a Customer Service Representative in Philadelphia and launch your career in customer excellence! We're seeking passionate individuals to provide outstanding support while enjoying comprehensive paid training, competitive benefits, and a dynamic team environment. Our Philadelphia headquarters offers modern facilities and growth opportunities for dedicated professionals.
What We Offer:
- 6-week paid training program with ongoing skill development
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Clear career advancement path
Responsibilities
- Handle 50-80 daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions using Salesforce CRM with 99% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for premium services
- Participate in weekly coaching sessions for continuous improvement
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant internship
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Type 45+ WPM with 95% accuracy
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Philadelphia PA residency preferred (commuter-friendly location)