Job Description
Join CustomerFirst Solutions as a Remote Customer Service Representative and become the voice of our valued customers! We're seeking passionate professionals in Fort Worth, TX and Florida to deliver exceptional support from the comfort of your home. Enjoy a flexible schedule, comprehensive benefits, and opportunities for growth in a dynamic, award-winning environment. Be part of a team that prioritizes work-life balance while making real impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify process improvement opportunities and provide feedback
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote/in-office setting
- Proficient with CRM software (Salesforce preferred) and MS Office
- Exceptional verbal/written communication and problem-solving skills
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends as needed
- Strong attention to detail and multitasking abilities
- Must reside in Fort Worth, TX or Florida