Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional support from the comfort of your home! We're seeking passionate individuals to serve Detroit and Ohio communities with immediate full-time opportunities. No commute, no office politics – just rewarding work making real impacts. Enjoy competitive pay, comprehensive benefits, and ongoing growth opportunities in a supportive virtual environment.
What We Offer:
- Industry-leading compensation ($18-$24/hr) + performance bonuses
- Full benefits package (medical, dental, vision, 401k)
- Paid training and career advancement paths
- Home office equipment stipend
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs including CSAT scores and resolution rates
- Collaborate with cross-functional teams on process improvements
- Proactively identify upsell opportunities for product solutions
Qualifications
- 1+ years customer service experience (remote preferred)
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce experience a plus)
- High-speed internet and dedicated home office space
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including weekends