Job Description
Join our award-winning customer support team as a Remote Customer Service Representative based in Fresno, CA! We're seeking passionate local talent to deliver exceptional service from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact in our community.
Why Work With Us?
- Work 100% remotely with no commute
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Ongoing training and career growth
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions in CRM systems accurately
- Collaborate with local Fresno support teams
- Meet daily performance metrics and quality standards
- Identify opportunities to improve customer experience
- Participate in weekly team meetings and training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong communication skills in English
- Proficient with Windows OS and typing (40 WPM)
- Quiet home office with reliable internet
- Ability to work flexible hours including weekends
- Passion for helping local Fresno residents
- Basic knowledge of CRM software preferred