Job Description
Join Fresno Connect Solutions as a Remote Customer Service Representative and become the voice of our thriving community! We're seeking passionate individuals to deliver exceptional support to local customers in Fresno and North Carolina. Enjoy the flexibility of remote work while making a real impact in your neighborhood. Our competitive benefits package includes health insurance, paid time off, and career growth opportunities. Apply today to join our award-winning team!
Responsibilities
- Handle inbound/outbound calls and customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools
- Document interactions and maintain accurate customer records
- Collaborate with local teams to address regional customer needs
- Meet/exceed performance metrics for quality and efficiency
- Identify opportunities to improve customer experience
- Participate in quarterly hiring events and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or local settings
- Strong written/verbal communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently with minimal supervision
- Must reside in Fresno, CA or North Carolina
- Reliable high-speed internet and quiet home office
- Flexibility to work evenings/weekends during peak seasons