Job Description
Join our award-winning customer service team as a Remote Customer Service Representative in Fresno, CA! We're seeking passionate individuals to deliver exceptional support experiences from the comfort of your home. Immediate start opportunity with full benefits, career growth, and a supportive remote work environment.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Flexible remote schedule
- Paid training and career advancement
Responsibilities
- Handle inbound/outbound calls, emails, and chats for diverse client portfolio
- Resolve customer inquiries, billing issues, and technical troubleshooting
- Document interactions accurately in CRM systems (Salesforce experience a plus)
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Collaborate with team leads and support departments on complex cases
- Participate in ongoing product training and process improvements
- Maintain professional communication during high-volume periods
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (remote work valued)
- Strong communication skills with clear, empathetic phone presence
- Proficiency with multitasking in CRM and ticketing systems
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends
- Problem-solving mindset and attention to detail
- Must be legally authorized to work in the US