Job Description
Join our dynamic team at Horizon Solutions Group and enjoy a fulfilling career with weekend-only shifts! We're seeking passionate individuals to deliver exceptional customer experiences while maintaining work-life balance. As a leader in customer satisfaction, we offer competitive pay, comprehensive training, and a supportive environment where your contributions are valued.
Our Wichita team handles premium client accounts with professionalism and enthusiasm. This role is perfect for students, parents, or professionals seeking weekend flexibility without compromising growth opportunities. Enjoy weekday freedom while building valuable skills in a fast-paced setting.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat channels
- Process transactions and resolve billing discrepancies with precision
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for response time and customer satisfaction
- Contribute to continuous improvement of service protocols
Qualifications
- Minimum 1 year customer service experience in high-contact environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication skills with active listening abilities
- Strong problem-solving aptitude and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexibility to work Saturdays and Sundays (6am-6pm shifts)
- High school diploma or equivalent required