Job Description
Join our award-winning customer support team as a Remote Customer Service Representative in Fresno! We're seeking passionate individuals to deliver exceptional service to our Central Valley clients. Enjoy flexible remote work while making a real impact in your community. What we offer: Competitive pay, comprehensive benefits package, paid training, and career advancement opportunities. Be part of a company that values local talent and work-life balance. Ready to thrive in your career? Apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with Fresno-area customers
- Resolve inquiries regarding products, services, and billing using CRM tools
- Document interactions and maintain accurate customer records
- Collaborate with local teams to address regional service needs
- Meet/exceed performance metrics (CSAT, resolution time, FCR)
- Participate in continuous training on local market trends
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in Fresno/Bakersfield area
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills and cultural awareness of Central Valley
- Reliable home office setup with high-speed internet
- Ability to work independently with minimal supervision
- Spanish bilingual certification strongly preferred
- Flexible availability including evenings/weekends as needed