Job Description
We are looking for a dedicated Local Customer Service Representative to join our expanding team. This is a full-time, work-from-home position that allows you to serve clients from the comfort of your home, with a particular focus on serving the Milwaukee, WI and Pennsylvania areas. If you excel at communication and enjoy helping others, this is the perfect opportunity for you.
In this role, you will act as the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency. We offer a competitive benefits package, flexible scheduling, and a supportive remote work culture.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Resolve customer issues and complaints with empathy, ensuring high levels of customer satisfaction.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain a deep understanding of our products and services to provide accurate information.
- Document all customer interactions and feedback within the internal database.
- Collaborate with team leads and other departments to improve service processes.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, retail, or hospitality preferred.
- Strong computer literacy and typing speed (40+ WPM).
- Excellent verbal and written communication skills.
- Ability to work independently in a home office environment.
- Reliable high-speed internet connection and a quiet workspace.