Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking energetic professionals to deliver exceptional experiences for Fortune 500 clients. Enjoy the flexibility of working from home with comprehensive training, competitive benefits, and career growth opportunities.
As a key member of our virtual call center, you'll handle inbound/outbound calls, resolve inquiries efficiently, and maintain customer satisfaction metrics. We provide all necessary equipment and a supportive digital workspace.
Responsibilities
- Handle 50-75 daily inbound/outbound customer calls with professionalism
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain call quality standards
- Meet/exceed KPIs including First Call Resolution (FCR) and Customer Satisfaction (CSAT)
- Collaborate with support teams to resolve complex escalations
- Participate in ongoing training and coaching sessions
Qualifications
- 1+ years customer service or call center experience
- High school diploma or equivalent (college preferred)
- Proficient in Microsoft Office and CRM platforms
- Exceptional communication and active listening skills
- Ability to type 40+ WPM with 95% accuracy
- Quiet home office with reliable high-speed internet
- Flexibility to work evenings/weekends as needed