Job Description
Join Houston's premier remote call center and launch your customer service career! We're seeking dedicated professionals to represent top Houston-based brands from the comfort of their home offices. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive virtual environment.
Why Work With Us?
- 100% remote work opportunity
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Paid training and career development
Responsibilities
- Handle inbound/outbound calls for Houston-area clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (FCR, CSAT)
- Collaborate with remote team members
- Adhere to HIPAA and PCI compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Proficient in Microsoft Office Suite
- Strong typing skills (35+ WPM)
- Ability to work flexible shifts
- Pass background/drug screening