Job Description
Join our dynamic team as a Remote Customer Service Representative and become the voice of our valued clients! We're seeking empathetic and driven professionals to deliver exceptional service from the comfort of your home. Immediate positions available for Detroit-based candidates ready to make an impact.
As a cornerstone of our client success team, you'll resolve inquiries, build relationships, and drive satisfaction through every interaction. Enjoy flexible hours, comprehensive training, and a supportive virtual environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and patience
- Resolve billing, product, and technical issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Identify opportunities to improve customer experience and process efficiency
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Exceptional communication skills with clear articulation
- Ability to multitask in a fast-paced virtual environment
- Reliable high-speed internet and quiet home office setup
- Strong problem-solving and conflict resolution abilities