Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become part of our award-winning team! We're hiring immediately for full-time work-from-home positions in Columbus, OH. Enjoy flexible scheduling, comprehensive benefits, and competitive pay while delivering exceptional customer experiences. No prior call center experience required—we provide paid training and ongoing support. Make an impact from home while advancing your career in a supportive, growth-oriented environment.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Reliable high-speed internet and quiet home workspace
- Ability to multitask and navigate multiple systems
- Flexible availability including evenings/weekends
- Must pass background check and drug screening