Job Description
Join our award-winning customer service team as a Remote Customer Service Representative in Omaha, Nebraska! We're seeking passionate individuals to deliver exceptional support to our clients through multiple channels. This full-time remote position offers immediate start and competitive compensation with growth opportunities. Enjoy flexible hours while making a real impact in our customers' experiences.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer issues using CRM systems and troubleshooting protocols
- Process orders, returns, and account modifications accurately
- Document interactions in Salesforce and maintain detailed case notes
- Collaborate with escalation teams for complex resolution scenarios
- Meet/exceed KPIs including CSAT scores and resolution times
- Participate in ongoing product training and process improvements
Qualifications
- 1+ years customer service experience in remote or call-center setting
- Proficient with Microsoft Office and CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- High-speed internet and quiet home workspace
- Ability to work flexible hours including evenings/weekends
- Type 40+ WPM with strong attention to detail
- Passion for problem-solving and customer advocacy