Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking dynamic professionals in Kansas City, MO and Pennsylvania to deliver exceptional support experiences. Enjoy flexible remote work with full benefits, competitive compensation, and immediate start opportunities. Help shape our future while advancing your career in a supportive, growth-oriented environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM systems and escalate when necessary
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve product/service challenges
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Contribute to process improvements through regular feedback sessions
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with empathetic approach
- High-speed internet connection and quiet home office setup
- Ability to work flexible hours including evenings/weekends as needed
- Valid work authorization in the US (no visa sponsorship)