Job Description
Join Pacific Connect Solutions as a Remote Customer Service Representative and build your career from the comfort of your home! We're seeking dedicated professionals to deliver exceptional support to clients in the Long Beach area. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment. Perfect for individuals seeking work-life balance without sacrificing professional growth.
What We Offer:
- Competitive hourly wages + performance bonuses
- Full medical/dental/vision benefits
- Paid training and career development
- Flexible scheduling options
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Maintain detailed customer interaction records
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Adhere to compliance protocols and security guidelines
- Identify upsell opportunities when appropriate
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient with CRM software and MS Office
- Quiet, dedicated home workspace
- Reliable high-speed internet connection
- Ability to work independently and as part of a team
- Flexible availability including evenings/weekends