Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative in Louisville, KY! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. Enjoy a flexible schedule, comprehensive benefits, and a collaborative virtual environment where your voice matters. As a trusted partner to Fortune 500 clients, we invest in your growth through continuous training and career advancement opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system while maintaining data security protocols
- Collaborate with cross-functional teams to resolve complex technical issues
- Meet and exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities to enhance customer experience
- Participate in weekly virtual training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills with clear, professional demeanor
- Reliable high-speed internet and quiet home office environment
- Ability to work independently while collaborating effectively in virtual teams
- Flexible availability including evenings and weekends as needed