Job Description
We are looking for a dedicated Customer Service Representative to join our remote team. If you are based in Louisville, KY, or Virginia and are eager to start a new career with comprehensive Paid Training, we want to hear from you. At Horizon Support Solutions, we pride ourselves on providing top-tier support to our clients and fostering a supportive work environment.
In this role, you will be the first point of contact for our customers, handling inquiries with empathy and efficiency. We offer a competitive benefits package, flexible scheduling, and a clear path for career advancement.
Responsibilities
- Handle Inquiries: Respond to customer inquiries via phone, email, and live chat with professionalism and accuracy.
- Problem Resolution: Diagnose customer issues and provide effective solutions or escalate complex matters to the appropriate department.
- Account Management: Maintain and update customer records in our CRM system to ensure data accuracy.
- Training Application: Actively participate in the paid training program and apply learned skills to daily operations.
- Feedback Collection: Gather and document customer feedback to help improve our products and services.
- Policy Adherence: Ensure all interactions comply with company policies and industry regulations.
- Remote Collaboration: Collaborate effectively with the wider support team through virtual channels.
Qualifications
- Education: High school diploma or GED required; associate or bachelor’s degree is a plus.
- Experience: Previous customer service experience is preferred but not required (we provide training).
- Location: Must reside within the United States, specifically in Louisville, KY or Virginia.
- Communication: Excellent verbal and written communication skills with a friendly and professional tone.
- Technical Skills: Basic computer proficiency and ability to navigate multiple software applications.
- Reliability: Stable internet connection and a quiet workspace at home.
- Availability: Ability to work flexible hours, including evenings and weekends.