Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking empathetic professionals in Louisville, KY and Virginia to deliver exceptional support experiences—all from home. Enjoy comprehensive paid training, flexible scheduling, and career growth opportunities in a supportive virtual environment.
At CustomerFirst Solutions, we invest in your success through industry-leading training programs and performance-based incentives. As a key member of our remote team, you'll resolve inquiries, build customer relationships, and contribute to our 98% satisfaction rate. No prior experience required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with support teams to resolve complex customer escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge
- Identify process improvement opportunities for customer workflows
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet and quiet home office space
- Ability to work independently in a remote setting
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends as needed