Job Description
Join Illinois Tech Solutions as a Local Customer Service Representative and become the heart of our client interactions! We're seeking passionate professionals to deliver exceptional support to our Chicago-area customers. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within our innovative tech environment. Perfect for individuals who thrive in dynamic settings and want to make a tangible impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound calls and digital communications from Illinois customers
- Resolve product/service inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to resolve complex issues
- Participate in daily team huddles and performance reviews
- Identify upsell opportunities and cross-reference product solutions
- Maintain strict compliance with Illinois consumer protection regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in Illinois market
- Proficiency with CRM software (Salesforce/Zendesk)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Valid Illinois driver's license (for occasional client visits)
- Spanish bilingual skills (highly desirable)