Job Description
Join Miami Connect Solutions as a Remote Customer Service Representative and become the voice of our thriving Miami-based community! We're seeking passionate locals to deliver exceptional support from home while representing iconic Florida brands. Enjoy competitive pay, flexible scheduling, and the pride of serving your hometown—all with zero commute. Immediate start available for qualified candidates ready to make a difference.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests for Miami-based clients
- Maintain detailed records in CRM systems while ensuring data accuracy
- Collaborate with local teams to resolve complex regional issues
- Meet performance metrics including CSAT scores and resolution times
- Identify trends and provide feedback to improve local customer experience
Qualifications
- Minimum 1 year customer service experience in a remote or local setting
- Fluency in English and Spanish (required for Miami market)
- High-speed home internet and quiet workspace
- Strong problem-solving skills and emotional intelligence
- Availability for flexible shifts including weekends
- Proficiency with Zendesk, Salesforce, or similar platforms
- Florida residency and local area knowledge preferred