Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional support from the comfort of your home. We're seeking dedicated professionals to handle inbound/outbound inquiries for our Fortune 500 clients in Kansas City, MO and Pennsylvania. Enjoy a structured night shift schedule with competitive compensation, comprehensive benefits, and career advancement opportunities. All equipment provided – just bring your expertise and passion for helping others.
Why Join Us?
- Industry-leading training program
- Health/dental/vision insurance after 30 days
- 401(k) with 6% company match
- Paid time off and holiday pay
- Home office stipend
Responsibilities
- Handle 50-80 daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Meet/exceed quality and productivity metrics consistently
- Collaborate with support teams for complex issue resolution
- Participate in ongoing training and process improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environments
- Strong typing skills (40+ WPM) and computer proficiency
- Reliable high-speed internet and quiet home workspace
- Ability to work nights (11 PM - 7 AM CT) weekends/holidays
- Excellent problem-solving and conflict resolution abilities
- Professional communication skills with neutral accent
- Ability to multitask while maintaining quality standards