Job Description
We are seeking a highly motivated Remote Customer Service Representative to join our expanding team during our high-volume night shift operations. This is an exciting opportunity for individuals in Omaha, NE or North Carolina looking for a stable, full-time career from the comfort of their own home. No commuting required!
As a key member of our support team, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved with speed and empathy.
Why Join Us?
- 100% Fully Remote Work From Home
- Night Shift Flexibility with competitive pay
- Health, Dental, and Vision Insurance
- Paid Training and Career Advancement Opportunities
Responsibilities
- Handle inbound and outbound customer calls with professionalism and a positive attitude.
- Resolve customer issues and complaints efficiently using the CRM system.
- Accurately document all customer interactions and account updates.
- Adhere to company scripts, policies, and quality standards.
- Collaborate with team leads to improve service metrics.
- Escalate complex issues to the appropriate department.
Qualifications
- High school diploma or equivalent.
- Must have a dedicated home office setup with high-speed internet and a headset.
- Must be available to work a rotating night shift schedule.
- Strong typing skills (35+ WPM) and excellent verbal communication.
- Ability to work independently with minimal supervision.
- Proficiency in Microsoft Office Suite.