Job Description
Join NC Connect Solutions as a Remote Customer Service Representative and become the voice of our North Carolina community! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a meaningful impact on local businesses and residents.
Why You'll Love Working With Us:
- 100% remote work with company-provided equipment
- Health/dental/vision insurance + 401(k) matching
- Professional development stipend
- Monthly performance bonuses
- Supportive team culture with virtual team-building
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Collaborate with local business partners to resolve complex issues
- Document interactions accurately in customer databases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product and process training
- Identify trends and suggest service improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in remote/local settings
- Excellent communication skills (verbal/written)
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- High-speed internet connection and quiet home office space
- Ability to work independently with minimal supervision
- North Carolina residency required for local client alignment
- Flexible availability including evenings/weekends as needed