Job Description
Join Oakland Connect Solutions as a Remote Customer Service Representative and deliver exceptional support from home! We're seeking passionate individuals to join our award-winning team serving Bay Area clients. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while making a real impact in your community.
As a key member of our customer experience team, you'll handle inbound/outbound calls, resolve inquiries with empathy and professionalism, and contribute to our 98% customer satisfaction rate. We provide full equipment, paid training, and career advancement opportunities. No commute, no office politics – just meaningful work with a purpose-driven company.
Responsibilities
- Handle high-volume inbound/outbound customer calls with 95%+ quality assurance scores
- Resolve billing, technical, and service inquiries using CRM tools and knowledge base
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Upsell premium services to qualified customers with 15% conversion target
- Collaborate with tech support teams for complex issue escalation
- Participate in bi-weekly coaching sessions and performance reviews
- Maintain 99.5% schedule adherence and 30+ calls/day productivity
Qualifications
- Minimum 1 year call center or customer service experience
- High-speed internet connection (50+ Mbps) and quiet home office space
- Type 40+ WPM with strong data entry accuracy
- Proficient in CRM systems (Salesforce preferred)
- Excellent problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Spanish bilingual certification strongly preferred
- Available to work evenings/weekends as needed (4PM-1PM shifts)