Job Description
Are you a people-person looking for a rewarding career from the comfort of your home? Apex Support Solutions is seeking dedicated Entry-Level Customer Service Representatives to join our rapidly expanding team serving clients in the Oklahoma City and greater Texas regions.
We offer a comprehensive benefits package, including health insurance, paid time off, and a dynamic work-from-home environment. If you are passionate about helping others and ready to start your professional journey, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Assist customers with account inquiries, product information, and troubleshooting technical issues in a calm and professional manner.
- Document all customer interactions accurately in our CRM database to maintain up-to-date records.
- Identify opportunities to upsell products or services and promote company initiatives to enhance the customer experience.
- Collaborate with team leads and other departments to resolve complex customer escalations efficiently.
- Adhere to all company policies, quality assurance standards, and call scripts.
Qualifications
- High School Diploma or GED equivalent required; Associate’s degree is a plus.
- Must have a reliable high-speed internet connection and a dedicated workspace free from distractions.
- Strong verbal communication skills with the ability to listen actively and empathize with customers.
- Basic computer proficiency, including familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask effectively while navigating multiple windows and software applications simultaneously.
- Previous customer service experience is preferred but not required; we provide full paid training.