Job Description
Join Omaha Connect Solutions as a Remote Customer Service Representative and become an essential part of our award-winning support team! We're seeking dynamic professionals to deliver exceptional service to our valued clients from the comfort of their homes. With immediate start opportunities and comprehensive training, you'll thrive in a flexible environment where your voice matters. Enjoy competitive compensation, full benefits, and career growth potential in one of Omaha's most innovative companies. Start your remote career today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product/service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex customer concerns
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote/hybrid settings
- Exceptional communication and active listening skills
- Proficiency with CRM platforms (Salesforce experience a plus)
- Ability to multitask in fast-paced digital environments
- Reliable high-speed internet and quiet home office setup
- US work authorization and Nebraska residency required