Job Description
Join our award-winning customer service team as a Remote Customer Service Representative with paid training! We're seeking dedicated professionals to deliver exceptional support from the comfort of your home office. ConnectCare Solutions offers flexible remote opportunities across Ohio and Florida, with comprehensive onboarding and career advancement paths. Enjoy competitive pay, benefits, and a supportive virtual environment where your skills make a real difference.
Why Join Us?
- Comprehensive paid training program
- 100% remote work opportunity
- Health benefits and 401(k) matching
- Performance-based bonuses
- Clear career growth trajectory
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on complex escalations
- Participate in ongoing training and skill development
- Uphold company standards for service excellence
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a remote setting
- Reliable high-speed internet and quiet workspace
- Proficiency with Microsoft Office and CRM software
- Flexibility to work evenings/weekends as needed
- Positive attitude and patience in challenging situations