Job Description
We are looking for a motivated Part-Time Customer Service Representative to join our elite remote team. If you are based in Detroit, MI or Florida, this is your chance to work from home while delivering exceptional support to our clients.
In this role, you will be the voice of our brand, handling inquiries with empathy and efficiency. We offer a flexible schedule and a supportive environment designed for remote professionals.
Responsibilities
- Manage a high volume of inbound and outbound calls with a professional and friendly demeanor.
- Resolve customer issues, answer questions regarding products/services, and provide accurate information.
- Document all customer interactions and account details accurately in our CRM system.
- Identify opportunities to upsell products and improve customer satisfaction scores.
- Collaborate with team leads to troubleshoot complex issues and improve service metrics.
- Adhere to all company policies, quality assurance standards, and call scripts.
- Stay updated on product knowledge and new service offerings.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a call center or customer service environment is a plus.
- Must be a US resident with a stable internet connection.
- Excellent verbal communication skills and the ability to speak clearly.
- Proficiency in Microsoft Office and computer navigation.
- Ability to work flexible hours, including evenings and weekends.
- Strong problem-solving skills and a customer-first attitude.