Job Description
Join CityConnect Solutions, Philadelphia's premier remote workforce provider, as a Customer Service Representative. Enjoy the flexibility of working from home while delivering exceptional service to our diverse clientele. We offer competitive pay, comprehensive benefits, and career advancement opportunities in a supportive virtual environment.
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems and maintain detailed records
- Meet/exceed performance metrics including call quality, resolution time, and customer satisfaction
- Collaborate with team members to ensure consistent service delivery
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional communication and problem-solving abilities
- Reliable high-speed internet and quiet home office setup
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and resilience in fast-paced situations