Job Description
Are you a dedicated problem-solver looking for a rewarding career? Apex Support Solutions is currently expanding our team and seeking a Remote Customer Service Representative to support our clients in San Antonio, TX, and the broader Florida region.
We offer paid training to ensure you have the tools and confidence to succeed from day one. Join a dynamic environment where your communication skills make a real impact.
Key Highlights:
- Remote Work: Enjoy the flexibility of working from home with a stable internet connection.
- Paid Training: Comprehensive onboarding program to get you up to speed quickly.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on your experience.
As a representative, you will be the face of our brand, ensuring every customer interaction is positive and efficient.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently while adhering to company scripts and quality standards.
- Process orders, returns, and refunds accurately using CRM software.
- Update customer accounts with detailed and accurate information.
- Escalate complex technical or billing issues to the appropriate department.
- Build rapport with customers to ensure high satisfaction and retention rates.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is preferred, but we provide paid training for motivated candidates.
- Excellent verbal and written communication skills.
- Strong typing skills (minimum 35 WPM).
- Must have a quiet workspace and a high-speed internet connection.
- Ability to work flexible shifts, including evenings and weekends.