Job Description
Join Nexus Solutions Group as a Remote Customer Service Representative and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support from the comfort of your San Francisco home office. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic tech-forward environment.
Why You'll Love Working With Us:
- Flexible remote work setup with cutting-edge technology
- Health/dental/vision insurance + 401(k) matching
- Professional development stipend
- Inclusive culture with monthly virtual team events
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and billing inquiries using Salesforce CRM
- Document interactions accurately in our ticketing system
- Collaborate with technical teams to resolve complex issues
- Meet/exceed weekly KPIs for first-contact resolution and average handle time
- Identify upsell opportunities for premium service packages
- Participate in quarterly product knowledge training sessions
Qualifications
- 2+ years customer service experience in B2B or SaaS environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written/verbal communication skills
- Type 50+ WPM with 98% accuracy
- High-speed internet connection and quiet home office
- Experience with Zendesk or similar support tools
- Ability to work PST hours (9 AM - 6 PM)
- Associate degree or equivalent professional certification