Job Description
Join our award-winning customer service team at CustomerFirst Solutions! We're hosting an exclusive hiring event for Remote Customer Service Representatives based in Tampa, FL and Georgia. This is your opportunity to work from home while delivering exceptional experiences to our diverse clientele.
What We Offer:
- Comprehensive training program
- Health, dental, and vision insurance
- 401(k) with company match
- Performance bonuses
- Home office equipment stipend
- Flexible scheduling options
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns
- Process orders and returns efficiently
- Document all interactions in CRM system
- Collaborate with technical support teams
- Meet and exceed performance metrics
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Excellent communication and problem-solving skills
- Ability to work independently in remote setting
- Proficiency with CRM software (Salesforce preferred)
- Strong typing speed (40+ WPM)
- Reliable high-speed internet connection