Job Description
Join our award-winning remote team and transform customer experiences from home! ApexConnect Solutions is urgently hiring dedicated Customer Service Representatives for our Baltimore and North Carolina operations. Enjoy the flexibility of remote work while supporting Fortune 500 clients with industry-leading training and competitive compensation.
What We Offer:
- Industry-leading hourly pay + performance bonuses
- Comprehensive health/dental/vision plans
- Paid training and career advancement
- Home office equipment stipend
- Flexible scheduling options
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account inquiries on first contact
- Document interactions accurately in Salesforce CRM system
- Maintain 95%+ customer satisfaction metrics
- Collaborate with support teams for complex issue resolution
- Adhere to compliance protocols and security guidelines
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with high accuracy
- Quiet, dedicated home workspace with reliable internet
- Proficiency with Windows OS and CRM platforms
- High school diploma or equivalent (college preferred)
- Flexibility to work evenings/weekends as needed