Job Description
We are seeking a dedicated Customer Service Representative to join our growing team in Virginia Beach. This is a full-time, remote position that allows you to work from the comfort of your home while providing top-tier support to our valued clients.
At Apex Support Solutions, we believe in empowering our employees with the tools, training, and career growth opportunities they need to succeed. If you have excellent communication skills and a passion for helping others, we want to hear from you.
Why Join Us?
- Competitive pay rate ($18.00 - $22.00/hr)
- Fully remote work environment
- Comprehensive training program
- Health benefits package
- Career advancement opportunities
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on resolving issues efficiently.
- Utilize CRM software (Salesforce/Zendesk) to update customer records and track interaction history accurately.
- Provide accurate product information and troubleshoot technical difficulties for end-users.
- Escalate complex issues to the appropriate department while ensuring the customer feels heard and valued.
- Document all customer interactions and resolutions in compliance with company policies and quality standards.
- Collaborate with team leads to improve service processes and achieve high customer satisfaction scores (CSAT).
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in a call center or customer service environment is preferred but not required.
- Proficient in using computers and navigating web-based applications.
- Strong verbal communication skills with the ability to convey complex information simply.
- Must possess a reliable high-speed internet connection and a dedicated workspace.
- Ability to work flexible hours, including weekends and holidays, as business needs dictate.