Job Description
Are you a dedicated problem-solver looking for a rewarding career from the comfort of your home in Washington? PacWest Retail Group is seeking a Local Customer Service Representative to join our expanding remote team. We pride ourselves on delivering exceptional support to our local community and are looking for someone who embodies our core values of empathy, efficiency, and excellence.
As a key member of our support team, you will be the friendly voice our customers rely on, managing inquiries via phone, email, and chat. We offer a competitive salary, comprehensive benefits, and a supportive work environment that values work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve product and service issues efficiently, ensuring a high first-contact resolution rate.
- Accurately enter and update customer information into our CRM database.
- Collaborate with the logistics and sales teams to ensure timely delivery and customer satisfaction.
- Identify and escalate complex issues to senior management when necessary.
- Conduct quality assurance checks on support tickets and maintain detailed call logs.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Proven experience in customer service or a related field (1+ years preferred).
- Reliable high-speed internet connection and a quiet home workspace.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work flexible hours, including evenings and weekends as required.