Job Description
Join Apex Solutions Group as a Remote Customer Service Representative and become the voice of our brand! We're seeking dedicated professionals to deliver exceptional support to our Denver and Georgia-based clients during weekend shifts. Enjoy the flexibility of working from home while making a real impact in our customers' experiences. We provide comprehensive training, career advancement opportunities, and a supportive virtual team environment. If you're passionate about problem-solving and thrive in dynamic settings, this is your chance to grow with an industry leader!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and billing concerns using CRM systems
- Document interactions and maintain accurate customer records
- Meet performance metrics including response time and CSAT scores
- Collaborate with cross-functional teams to improve service processes
- Participate in ongoing training to enhance product knowledge
- Identify and escalate complex issues to senior support specialists
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication and problem-solving skills
- Strong time management and ability to work independently
- Weekend availability (Saturday/Sunday shifts required)
- Quiet, dedicated home office space with reliable internet