Job Description
Are you a dedicated professional seeking a flexible career in Customer Service? Keystone Support Solutions is looking for a talented Remote Customer Service Representative to join our growing team in Pennsylvania.
Enjoy the best of both worlds: the comfort of a Work From Home environment with the stability of Weekly Pay. We pride ourselves on delivering exceptional support to our clients and providing a culture of growth and appreciation.
Responsibilities
- Answer inbound customer inquiries via phone, email, and chat with a friendly and professional demeanor.
- Resolve customer complaints and issues efficiently while adhering to company protocols.
- Process orders, returns, and exchanges accurately to ensure customer satisfaction.
- Update customer information in our CRM database and maintain detailed records of interactions.
- Collaborate with the sales and technical teams to provide comprehensive solutions to clients.
- Identify opportunities to upsell products or services to existing customers.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service, call centers, or retail is preferred but not mandatory.
- Must have a stable high-speed internet connection and a quiet workspace.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently with minimal supervision in a remote setting.