Job Description
Join Coastal Connect Solutions, Virginia Beach's premier customer experience provider, and launch your remote career with us! We're seeking passionate individuals to deliver exceptional support from home while representing iconic local and national brands. Enjoy a flexible schedule, comprehensive benefits package, and ongoing career development opportunities. Our award-winning training program ensures you'll thrive in this dynamic role while making a real impact in your community.
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Virginia Beach-area businesses
- Resolve customer inquiries with empathy and professionalism
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team leads to improve service processes
- Participate in monthly skills development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Quiet home office with high-speed internet
- Strong typing skills (35+ WPM)
- Ability to work independently and manage time effectively
- Proficiency with Microsoft Office and CRM software
- Virginia Beach residency required for local client assignments